Privacy Policy | Vasego Lizijo Document Services

1. Introduction

Vasego Lizijo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Singapore. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, mailing address, identification numbers when you use our services.
Document Information: Content of documents you submit for our services, including sensitive personal data contained within.
Technical Data: IP address, browser type, operating system, referring URLs, device information, and usage data.
Payment Information: Credit card details or other payment information (processed securely by our payment processors).

3. How We Use Your Information

We use the information we collect for various purposes:

To provide and maintain our document services
To process transactions and send related information
To verify client identity as required by Singaporean law
To improve our website and services
To communicate with you about your account or transactions
To detect and prevent fraud or illegal activities
To comply with legal obligations

4. Legal Basis for Processing

We process personal data under the following legal bases:

Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligation: When we need to comply with Singaporean laws and regulations.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided they don't override your rights.
Consent: Where you have given explicit consent for specific processing activities.

5. Data Sharing and Disclosure

We may share information in these circumstances:

Service Providers: With third parties who perform services for us (e.g., payment processing, document verification), bound by confidentiality agreements.
Legal Requirements: If required by Singaporean law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, or acquisition.
With Your Consent: For any other purpose disclosed with your permission.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of sensitive data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication procedures
Secure document destruction protocols
Employee training on data protection

Despite these measures, no security system is impenetrable, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary:

For the purposes collected
To comply with Singaporean legal requirements (typically 5-7 years for financial and legal documents)
To resolve disputes and enforce agreements

After retention periods expire, we securely delete or anonymize your data.

8. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have rights including:

Access: Request copies of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Withdrawal of Consent: Withdraw consent for processing, where applicable.
Deletion: Request deletion of your personal data, subject to legal requirements.
Portability: Request transfer of your data to another organization.

To exercise these rights, contact our Data Protection Officer at dpo@vasego-lizijo.sbs.

9. International Data Transfers

As we operate in Singapore, your data is primarily processed there. If we transfer data internationally, we ensure:

Adequate protection through Standard Contractual Clauses or other approved mechanisms
Compliance with PDPA requirements for cross-border transfers
Appropriate safeguards for sensitive documents

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children without parental consent. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices:

Vasego Lizijo Pte Ltd
18 Robinson Road, #12-01
Singapore 048547
Email: privacy@vasego-lizijo.sbs
Phone: +65 020054651